Shipping Shipping Terms:
- Order Processing and Fulfillment: Once payment has been made (billed in CAD) and verified, your order will be processed by our Sapereaude warehouse system pending product fulfillment.
- Order Packing: When all order items are ready in our warehouse, the Sapereaude team will start the packing process to ship your order out of our warehouse as quickly as possible.
- Order Shipped: Once your order has been dispatched from our warehouse and courier, you will receive an email with a tracking number. Our company will choose the delivery method according to the delivery address of the customer. Generally, in the Toronto GTA area, we will deliver the goods to you on Tuesday and Friday. For customers who do not belong to the GTA area, we will depend on the delivery time according to the specific time of the courier company. Generally, it will not exceed 4 days. Please note that delivery to remote areas (outside of Ontario or other countries) will take 4-5 business days and additional shipping charges will apply for remote area deliveries. Such shipping charges will be added to and appear as shipping charges on your checkout order amount. Please check your zip code here for remote area shipping rates.
Store self-pickup:
Customers can pick up the goods during our company's working hours. It is best to make an appointment with our customer service in advance to pick up the goods. Our WeChat account is: SapereAudeInc, arrange a pick-up time, so that our colleagues in the warehouse department can have enough time to pack the products, and at the same time, customers don’t need to wait too long to pick up the goods. As long as the customer who comes to the door in person adds our family's WeChat account and enters our company's WeChat group, we can give him a free small gift, which needs to be explained to the customer service in advance. Our company's working hours are: 11:00-7:30 (Monday-Sunday), normal business hours during holidays.
Requests for a full refund or replacement of a damaged item are subject to the following conditions:
1. You file a claim* with us by submitting the invoice within 48 hours of receiving the goods, and provide us with the order number, product name and all photos of the package, including inner and outer boxes, courier bags, bubbles of the package and product photos, Excludes sale and clearance products that are packaged damaged.
*The delivery date is the date when the package status shows as "delivered". After 48 hours of receipt, we will consider the package you received to be in good condition, so we unfortunately do not process all claims.
- If the product purchased by the customer finds that an error occurred during shopping, we can return the product within 7 days, but the product must be in good condition. Under normal circumstances, our products are non-refundable and can only be exchanged for other products. Products, if the product has been opened or used, we will not return and refund.
Membership system :
Our company divides members into six levels, which are first-level members of the times , second-level members of the times , third-level members of the times , gold members of the times , platinum members of the times and diamond members of the times .
The treatment enjoyed by different levels is also different. Every customer who spends $1 is equal to 1 point. If he spends $500 before consumption tax within one year, it is equal to 1.1 points. By analogy, our third-level members start to have free trial products Free delivery, the higher the level, the more free trial products, reaching our Era Platinum membership and Era Diamond membership, we all provide free shipping, as long as it is in North America, and our points have no time limit for redemption, but, Membership is valid for one year, and we will send email reminders to customers before the expiration of the limited period, so that customers will not miss our high-quality membership services.
Q&A
1. What is Enlightenment Coin?
Enlightenment Coins are our company's way of showing our gratitude to our guests. You can earn points for various activities, including purchasing, subscribing to our website, following our social media platforms or writing reviews and so on. It offers you to know about different discounts and various exclusive rewards. The more tokens you earn, the more benefits you get! Enlightenment coins can also be exchanged for your favorite gifts or exchanged for $ consumption, and you can also purchase our company’s gift cards through our website.
- How can I get more Enlightenment Coins?
Customers can get 100 enlightenment coins from perfecting their personal accounts, and can get 50 enlightenment coins by adding their own birthdays. The fastest and best way is that customers can choose the products they choose to buy, share their purchase impressions and products Send the effect of using it to Xiaohongshu or Moments, at least three pictures, and send screenshots to our customer service. Through our customer service to review your evaluation, you can get an additional 100-500 enlightenment coins.
3. How to exchange Enlightenment Coin?
Enlightenment currency exchange can be exchanged for designated products, which can be exchanged according to product points, and only one product can be exchanged at a time; in addition, it can also be exchanged for $, which can be used to exchange enlightenment coins at checkout, 100 Enlightenment coins = $1, Points can only be used once for each consumption, and cannot be used repeatedly with other discounts.